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Terms of Service

Last updated: January 2025

Welcome to Scroll Bound Digital Marketing. These Terms of Service ("Terms") govern your use of our social media management services. By engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Scroll Bound Digital Marketing is a digital marketing agency registered in the Republic of Ireland, with staff based in the United Kingdom. We provide social media management services to businesses primarily operating in the UK market.

2. Services

Scroll Bound Digital Marketing provides social media management services including, but not limited to:

  • Content creation (graphics, carousels, static posts)
  • Copywriting for social media posts
  • Scheduling and posting to social media platforms
  • Post boosting and promotion
  • Account management across Instagram, Facebook, Twitter (X), and LinkedIn
  • Ad campaign design and management (Growth package)
  • AI Brand Influencer services (Growth package)

3. Growth Guarantee

Our Promise to You

We offer a 3-month guarantee that we will achieve measurable follower growth on your social media accounts. If we cannot deliver growth within this period, we will continue to work for free until we do.

Important Conditions:

  • The free working period following the initial 3 months is limited to a maximum of 6 months from the customer's original sign-up date.
  • This guarantee applies to organic follower growth and is subject to the customer maintaining an active account in good standing.
  • The guarantee does not apply if the customer's account is suspended, banned, or otherwise restricted by the social media platform.

4. Account Access and Security

4.1 Access Requirements

Scroll Bound Digital Marketing will require access to your social media accounts for the purpose of posting content and managing your social media presence. By signing up for our services, you grant us express approval to:

  • Access your social media accounts
  • Create, edit, and publish posts on your behalf
  • Respond to comments and messages where agreed
  • Manage advertising campaigns where applicable

4.2 Security Requirements

All customer social media accounts must be secured by the customer with Two-Factor Authentication (2FA) or another additional layer of security to prevent unauthorised access and hacking.

Liability Disclaimer: If a customer's account is hacked or compromised, Scroll Bound Digital Marketing will not be held liable for any resulting damages, losses, or consequences. We can assist in making the necessary appeals to the relevant social media platforms to attempt account recovery, however, customers acknowledge that account compromise is an inherent risk of operating social media accounts and that recovery is not guaranteed.

4.3 Content Approval

All posts made by Scroll Bound Digital Marketing on your social media accounts are made with your express approval, which is given at the point of signup. We work collaboratively with clients to ensure content aligns with their brand voice and messaging.

5. Payment Terms

5.1 Billing Cycle

Customers pay in advance for services on a 30-day rolling contract basis. This means:

  • Payment is due at the start of each 30-day service period
  • You commit to at least one month of service at a time
  • You may cancel at any time, but your commitment extends to the end of your current 30-day period

Example: If a customer signs up on February 13th, they are committed to services until March 13th. Cancellation during this period will not result in a refund for the remaining days.

5.2 Payment Method

All payments are processed through GoCardless. By signing up for our services, you agree to:

  • Have your nominated bank account or payment method debited on a monthly basis
  • Maintain sufficient funds for scheduled payments
  • Keep your payment information up to date

Payments will continue to be collected automatically each month until you choose to cancel the agreement in accordance with these Terms.

5.3 Pricing

Our current pricing is as follows:

  • Starter Package: £120 per month
  • Growth Package: £300 per month (plus separate advertising budget where applicable)

Prices are subject to change. Any price changes will be communicated to existing customers with at least 30 days' notice.

6. Refund Policy

Scroll Bound Digital Marketing has a limited refund policy:

  • All clients are committed to at least one month of service upon signup
  • Refunds are only issued if Scroll Bound Digital Marketing fails to produce any work within the 30-day contractual window
  • Partial refunds are not available for unused portions of a service period
  • Dissatisfaction with results does not qualify for a refund, provided work has been delivered as agreed

7. Cancellation

7.1 Cancellation by Customer

You may cancel your subscription at any time by providing written notice to us via email at join@scrollbound.co.uk. Please note:

  • Cancellation takes effect at the end of your current 30-day billing period
  • No refunds are provided for the remaining days in your current billing period
  • We will complete any scheduled work for the remainder of your paid period

7.2 Cancellation by Scroll Bound Digital Marketing

Scroll Bound Digital Marketing reserves the right to terminate this agreement with immediate effect and without notice if we believe a customer is:

  • Unfairly attempting to cause damage or harm to the reputation of Scroll Bound Digital Marketing
  • Engaging in fraudulent, illegal, or unethical behaviour
  • Violating the terms of service of any social media platform
  • Providing false or misleading information
  • Failing to make payments as agreed

In the event of termination by Scroll Bound Digital Marketing for any of the above reasons, all monies collected remain with Scroll Bound Digital Marketing and no refunds will be issued.

8. Third-Party Services

Scroll Bound Digital Marketing may occasionally use third-party agencies or contractors to deliver sections of customer work that cannot be fulfilled in-house. By agreeing to work with Scroll Bound Digital Marketing, you explicitly consent to this arrangement.

Please note:

  • All work, regardless of who produces it, will be delivered by Scroll Bound Digital Marketing
  • We maintain quality control over all outsourced work
  • Third-party providers are bound by confidentiality agreements
  • You will not be charged additional fees for third-party involvement

9. Intellectual Property

9.1 Content Created by Scroll Bound

All original content created by Scroll Bound Digital Marketing for your social media accounts (including graphics, copy, and creative assets) becomes your property upon full payment for the relevant service period.

9.2 Your Content

You retain ownership of any content, trademarks, logos, or materials you provide to us for use in your social media management.

9.3 Portfolio Rights

Unless otherwise agreed in writing, Scroll Bound Digital Marketing reserves the right to showcase work created for you in our portfolio, case studies, and marketing materials.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Scroll Bound Digital Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claims arising from our services shall not exceed the total amount paid by you in the 3 months preceding the claim
  • We are not responsible for actions taken by social media platforms, including account suspensions, algorithm changes, or policy updates
  • We do not guarantee specific results, follower counts (except as outlined in our Growth Guarantee), engagement rates, or business outcomes

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our working relationship. This includes, but is not limited to:

  • Business strategies and plans
  • Customer data and analytics
  • Login credentials and access information
  • Financial information

12. Modifications to Terms

Scroll Bound Digital Marketing reserves the right to modify these Terms at any time. We will notify existing customers of any material changes via email at least 14 days before they take effect. Your continued use of our services after such notification constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Scroll Bound Digital Marketing regarding the use of our services.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: join@scrollbound.co.uk
  • Phone: +44 7599 437326
  • Instagram: @scrollbound_marketing

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Scroll Bound Digital Marketing

Helping UK small businesses grow through strategic social media management.

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